Privacy Policy
Last updated: June 2026
At Les Bons Wé, we respect your privacy. This policy explains what data we collect, how we use it, and how we protect it.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: name, email address, password (encrypted)
- Shipping information: mailing address, phone number
- Payment information: processed by CinetPay — we never store your card or mobile money details
- Order and return history
- Communications with our customer service
We also automatically collect certain technical data while you browse: IP address, browser type, pages visited, and visit duration.
2. How We Use Your Information
Your personal information is used solely for:
- Processing and delivering your orders
- Managing your account and return requests
- Sending order confirmations and shipping updates
- Responding to your questions and support requests
- Improving our services and website experience
- Complying with our legal and accounting obligations
3. Sharing Your Information
We never sell your personal data. We only share it with trusted third parties necessary for our operations:
- CinetPay — secure payment processing
- Delivery providers — for shipping your orders
- Vercel / Neon — application and database hosting
- Legal authorities — only when required by law
4. Data Security
We take the security of your data very seriously:
- HTTPS/SSL encryption across the entire site
- Passwords stored with bcrypt hashing
- Payment data handled exclusively by CinetPay
- Data access limited to authorized personnel
- Database hosted on secure infrastructure (Neon PostgreSQL)
5. Cookies and Similar Technologies
Our site uses strictly necessary cookies to:
- Maintain your login session
- Remember your shopping cart
- Ensure authentication works correctly
We do not use advertising or third-party tracking cookies.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. You may request account deletion at any time by contacting us. Order data is retained for 7 years for accounting purposes in accordance with Canadian law.
7. Your Rights
Under PIPEDA and applicable Canadian privacy laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Object to the processing of your data
- Receive a portable copy of your data
To exercise these rights, contact us at info@lesbonswe.com.
8. Changes to This Policy
We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a prominent notice on the site. The last updated date is shown at the top of this page.
9. Contact Us
For any questions regarding this policy or the use of your personal data, contact us: